Franchising 101 – What Franchisees Really Think (And Why It Matters) with Michelle Rowan – Episode 260

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🎙️ Episode 259 – In this episode of FranCoach’s Franchising 101 Podcast, Tim Parmeter, founder and CEO of FranCoach, sits down with Michelle Rowan of Franchise Business Review to unpack why third-party franchisee satisfaction surveys are a *game-changer* in franchising. As the driving force behind FBR, Michelle shares how independent data, honest feedback, and transparent rankings can help both franchisors and franchisees thrive.

Topics Covered:

* The origin and mission of FBR

* What makes unbiased feedback essential

* How satisfaction data translates to better business decisions

* Common misconceptions about franchisee happiness

* And why executive teams need real franchise experience

🔗 Resources & Mentions

YouTube: https://www.youtube.com/@francoach4u 

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